Gateway Hotel & Conference Center
  • Customer Service
  • Ames, IA, USA
  • 12.00
  • Hourly
  • Full Time

Medical, Dental & Vision, Vacation/Sick time, 401k

The Gateway Hotel & Conference Center in Ames is currently looking for a full-time Front Desk Supervisor to ensure efficient and smooth operations for excellent guest satisfaction as well as respond in a professional and courteous manner to guests by providing accurate and timely information and services. Some weekend availability is required.

Essential Job Duties:

Check guests in and out of the hotel; Perform daily Front Desk Agent duties

Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

Supervise daily shift process ensuring all team members adhere to standard operating procedures

Train, direct the work of, resolve issues/problems and coach/counsel the fron desk team members to ensure a quality operation

Assist all departments in servicing the guests during high volume periods

Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager



High School Diploma or GED required

1-2 years of hotel guest experience required

Must have the ability to work with minimal supervison

Supervision and thorough understanding of hotel sales preferred

Position requires computer literacy and the ability to use Microsoft Office Suite

A positive attitude


If you're interested, please apply online!

Gateway Hotel & Conference Center
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