Gateway Hotel & Conference Center
  • Operations
  • 12.00
  • Hourly
  • Full Time

Medical, Dental & Vision, Matching 401k, Vacation/Sick PTO

The Gateway Hotel & Conference Center in Ames, Iowa is currently looking for a full-time Reservations Supervisor to coordinate the communication and reservations between the front desk, sales department and all guests of the hotel, in order to deliver consistent, excellent customer service.

Essential Job Duties:

Process rooming lists for group reservations

Maintain files and communications with clients and sales managers

Process incoming reservations via phone, email and fax lines

Monitor group reservation blocks

Ensure accuracy of billing information for reservations

Assist with Front Desk Coverage as needed, including the supervision of the Guest Service Representatives in the absence of the Front Office Manager

Assist the Front Office Manager with rate strategy, inventory and cash processes



High School Diploma or GED required

1-2 years of hotel guest experience required

Must have the ability to work with minimal supervison

Supervision and thorough understanding of hotel sales preferred

Position requires computer literacy and the ability to use Microsoft Office Suite

Some weekend availability



If you're interested, please apply online!

Gateway Hotel & Conference Center
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