Gateway Hotel & Conference Center
  • Operations
  • Ames, IA, USA
  • 12.00
  • Hourly
  • Internship

The Gateway Hotel & Conference Center at Iowa State University is seeking an Assistant General Manager Intern for the summer.

The Gateway is the largest, full-service hotel and conference center in Ames, Iowa, with 187 guest rooms, a three-meal restaurant, and 16,000 sq. ft. of banquet and meeting space.

This is a paid Internship, the Assistant General Manager Intern will be responsible for assisting the General Manager to ensure first class hospitality is being delivered that exceeds guest expectations.  Primary areas of focus are the hotel room's division departments consisting of Front Office, Housekeeping, Laundry, and Facilities. Start date and end dates will be discussed during the interview process.

Responsibilities

  • Oversees daily shift operations of hotel room's division departments.
  • Schedule employees according to business demands and manages employee time and attendance.
  • Oversee training and staff development. 
  • Manage employee and team performance to ensure guest satisfaction.
  • Works to improve operational efficiency and productivity.
  • Strives to continually improve guest and employee satisfaction. 
  • Manages inventories, supplies, and equipment.  
  • Maintains legal compliance, along with company policies, procedures, and standards.
  • Maintains the highest safety and security standards for hotel guests and employees.

Front Office

  • Effectively manage and be in control of room inventory.
  • Ensures accuracy of reservations, credit procedures, and cash handling. 
  • Develops and implements strategies to achieve employee and guest satisfaction goals as measured by our comment cards and Internet feedback results.
  • Monitor and share guest feedback for continued growth.
  • Troubleshoot and investigate discrepancies to improve systems and individual performance.

Housekeeping & Facilities

  • Ensure that the hotel and property are clean and maintained, to exceed guest expectations.
  • Inspect guest rooms, public areas, and property to ensure quality.
  • Complete and follow-up with projects assignments.
     

Qualifications 

  • Working towards a degree from a college or university, preferably in the area of hospitality management
  • previous hotel experience preferred
  • Must be able to work flexible shifts including holidays and weekends.
  • Additional computer systems experience with TimeClock Plus, Microsoft Office applications, Word, Excel, and Outlook preferred.
  • Must possess excellent verbal and written communication skills.
  • Must be able to work independently, without direct supervision as part of a cohesive team.
  • Ability to think clearly, analyze and resolve problems, while exercising good judgment.

 

Reports to the General Manager

Apply on-line at www.gatewayames.com

 

 

Gateway Hotel & Conference Center
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