Gateway Hotel & Conference Center
  • Operations
  • Ames, IA, USA
  • 10.25 but negotiable on experience
  • Hourly
  • Full Time

Medical, Dental, Vision, Matching 401(k), Vacation & Sick Time

The Gateway Hotel & Conference Center is currently hiring for a Full-time Front Desk Agent to support our hotel operations. Tuesday, Thursday, Friday, Saturday & Sunday availability is required.

Essential Duties & Responsibilities

  • Always greet guests in a friendly and professional manner
  • Perform accurate check-in and check-outs of guests daily
  • Answer telephone in a timely fashion
  • Make reservations over the phone and in person
  • Provide mutually beneficial solutions to guest complaints
  • Responsible for a cash float throughout your shift to ensure that everything balances at the end of shift
  • Exhibit teamwork throughout all departments of the hotel
  • Guest Service Representives will be trained on all positions


Customer service experience required.

Cash handling experience necessary.


At Gateway Hotel & Conference Center we are passionate about exceeding guest expectations and giving first-class hospitality to each person that we encounter – guest or employee. If you share this enthusiasm, consider joining the Gateway Hotel team by searching our available opportunities.

If you are interested in this position, please apply online!

Gateway Hotel & Conference Center
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