Gateway Hotel & Conference Center
  • Operations
  • Ames, IA, USA
  • Salary
  • Full Time

The Gateway Hotel & Conference Center at Iowa State University is seeking a Front Office Manager. The Gateway is the largest, full-service hotel and conference center in Ames, Iowa, with 187 guest rooms, a three-meal restaurant, and over 16,000 sq. ft. of banquet and meeting space.

A Front Office Manager is responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will you be doing:

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward.
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly.
  • Ensure compliance with Company standards.
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns.
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
  • Complete audit procedures, as needed Recruit, interview and train team members.

QUALIFICATIONS:

  • 2+ years prior departmental management experience in front office or related disciplines.
  • Time management and negotiation skills.
  • Ability to manage and lead each discipline of the department independently.
  • Ability to manage according to employment and Innkeeper laws of the jurisdiction.
  • Prior cash handling experience necessary.
  • Ability to communicate effectively with the public and other Team Members.
  • Read, write and speak English fluently.
  • Ability to learn new PMS and ORS.
    • The hotel uses Agilysys, Visual One PMS and iHotelier online reservations systems.
  • EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation



Reports directly to Director of Hotel Operations.

Must be able to work flexible shifts including evenings, holidays and weekends.

Gateway Hotel & Conference Center
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