Gateway Hotel & Conference Center
  • Food & Beverage
  • Ames, IA, USA
  • 12.00
  • Hourly
  • Part Time

The Gateway Hotel & Conference Center is currently looking for a full-time supervisor to assist/lead the conference service operations and many guest events that are held here. The ideal candidate will have open and/or flexible availability.

Essential Duties & Responsibilities

  • Delivering first-class customer service on a consistent basis
  • Ensuring needs and requests for each group are prepared for and prioritized accordingly to ensure the highest degree of guest satisfaction
  • Provide safe, secure work environment for associates
  • Train new hires in all departmental policies, procedures and best practices
  • Ensure set-up and tear-down of events to specifications listed on BEO, or verbal requests of sales, client or other party
  • Assist with set-up and tear-down of events as needed; including moving tables, chairs, dance floor, etc.
  • Leads servers, bartenders, set-up associates and captains in a professional manner, delivering exceptional service for all events.
  • Assists with monthly inventory as needed
  • Responsible to assist with ordering supplies as needed
  • Comply with attendance requirements and be available to work on a regular basis
  • Responsible to ensure end-of-shift duties are completed on appropriate shifts, including: cleaning of event room, back of house space, bar inventory and cash, if applicable.
  • Foster a teamwork environment to improve productivity and operational efficiency of all conference service associates.

Qualifications
High school diploma, or GED, 1-year related experience in banquet / conference services preferred. Must have the ability to stand for long periods of time. Ability to use Microsoft Office Suite and learn property management system. Must be able to squat, lift, push and pull up to 55 lbs.

At Gateway Hotel & Conference Center we are passionate about exceeding guest expectations and giving first-class hospitality to each person that we encounter – guest or employee. If you share this enthusiasm, consider joining the Gateway Hotel team by searching our available opportunities.

If you are interested in this position, please apply online!

Gateway Hotel & Conference Center
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